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1. Am I able to change the name on the voucher as I am purchasing the voucher for my friend?

No, you can’t change the name on vouchers. But most of our vouchers are transferable. You may buy multiple vouchers as gifts and you can share it with your family and friends. They can redeem the vouchers without your presence. Just present any valid identification card/s for verification purposes.

2. Is your credit card payment facility secured?

Our online payment partner via DRAGON PAYMENT including VISA, MASTERCARD and PAYPAL helps us in processing the payments. They are one of the best and most reputed online payment gateways globally.

3. I don’t have credit card, can I pay using bank transfer or other methods?

Yes, we accept transfers from major banks in the Philippines via Dragon Pay using or Debit Card/ Cash Cards, Money transfer to LBC . Just check the payment options once you shop with us and you will be prompted to that page facility.

4. I bought travellersdeal vouchers, so how to redeem my products or services?

Once you received the e-vouchers, you can print it and bring it along to the merchant’s location to enjoy your deal. Please bring along printed vouchers for verification purposes and a valid identification card. In some cases, some of our products has a free shipping so just wait for the delivery and further updates from our business partners or merchants.

5. Why have I not received my vouchers?

Usually the vouchers are sent immediately upon successful purchases. Please check your junk or Spam folder or you can conveniently download your voucher by “viewing your order history” after you login successfully to www.TRAVELLERSDEAL.com.ph. Nevertheless, you can write to us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we can resend your vouchers as soon as possible.

6. What happens if the merchant ceases operation before I am able to redeem the voucher?

If the merchant were to cease operations before you are able to redeem the voucher, we will issue you a FULL refund of the all the vouchers that you have purchased.

7. I accidentally deleted the voucher, can I retrieve it back?

Yes; to retrieve back vouchers, you can conveniently download them by “viewing your order history” after you successfully login to www.travellersdeal.com.ph or you can contact our customer service associates at This email address is being protected from spambots. You need JavaScript enabled to view it. and we would be happy to help you.

8. I missed last week’s deal, can I purchase it today?

Each deal lasts only for a period of time and once it is over you can no longer purchase it. Don’t worry though, we feature great deals every day; please stay with us to enjoy more great deals. You can also sign up for our newsletter or become our Facebook fan to keep yourself updated so that you won't miss any of our great deals.

9. Help! I still don’t understand how to purchase a deal.

You can call us at (02) 413-4619 or you can write to us at This email address is being protected from spambots. You need JavaScript enabled to view it. our customer support would be more than happy and willing to serve you.

10. I've been trying to call you for hours but nobody's answering the phones. Why is that?

We receive thousands of calls everyday and your call might be on queue, and like most Human Beings Travellersdeal hard-working staffs sleep during night time.

It's best to call from 9AM to 6PM during the weekdays and from 9AM to 12NN on Saturdays.

Don't call on Sundays either. Our staffs are obsessive deal buyers like you that they are always out of town using the vouchers that they bought via our website after days of hard -work or just dining and chilling during their rest days with friends and family in SPAS and RESTAURANTS.

SOON… www.travellers.com.ph customer service will be open 24/7 and 7 days a week to better serve your needs as part of our rapid growth.

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